Senior Factory Technician

Vi söker nu en Senior Factory Technician för spännande uppdrag till vår kund i Torslanda. 

Work description and areas of responsibilities

• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with escalation processes.
• Escalate hardware related problems to the third-party warranty and non-warranty supplier.
• Acting as a 1^st level escalation point where difficult or controversial calls are received.
• Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
• Record incident resolutions in Service Now.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Receive, escort and guide 3rd party suppliers On Site.
• Spare part administration.
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Strong problem resolution skills required.
• Creation of KB articles.

The profile

High priority

Programming/Scripting: Good knowledge in at least one programming language (PowerShell knowledge is highly meritorious)

Server: Basic troubleshooting of Server Operating systems.

AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.Network: Knowledge on – LAN setup, basic switching, passive networking, cable management (Data / Voice), Wireless AP.

Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment / provisioning, common application installation and troubleshooting, Hardware knowledge, Smart Phones, Tablets, Thin Clients, PDAs.

Printers: Hands on experience on managing printers (Local & Network printers), toner /consumables (staples) / maintenance kit replacement.

Urval och intervjuer sker löpande.